Return & Refund
Effective Date: August 7, 2026
At Alsore, we want you to feel confident when shopping with us. If you need to return an item, please review the policy below to understand our return and refund process.
Return Window
Returns may be requested within 23 days of the delivery date.
Requests submitted after the 23-day return period may not be eligible for a return or refund.
Eligible Returns
We accept returns for both:
- Defective or damaged items
- Non-defective items
All returned items are reviewed upon arrival to determine whether they meet the conditions outlined in this policy.
Return Conditions
To be eligible for a return, the item should:
- Be returned within 23 days of delivery.
- Be returned in the condition in which it was received.
- Include all original parts, accessories, and packaging, where applicable.
- Not show signs of misuse, intentional damage, or alterations.
Returned items are inspected after they arrive at our facility before a refund is approved.
Inspection Process
Every returned item is carefully inspected once received.
If the returned product is found to be in a different condition than when it was originally shipped, or shows damage caused after delivery, the return or refund request may be declined.
This inspection helps ensure a fair process for both our customers and Alsore.
Return Shipping Costs
Customers are responsible for the cost of the return shipping label.
However, if the return is due to an error made by Alsore, such as receiving the wrong item or an item that arrived damaged due to our error, Alsore will cover the cost of the return shipping label.
Exchanges
We do not offer exchanges.
If you would like a different product, colour, or style, you may place a new order separately, subject to product availability.
Restocking Fee
Alsore does not charge a restocking fee.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be processed using the original payment method used for the purchase.
Refund Processing Time
Approved refunds are processed within 9 business days after the returned item has successfully passed inspection.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
Late or Delayed Refunds
If you have not received your refund after the refund processing period:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- If you still require assistance, please contact us and we will review your refund status.
Non-Returnable Situations
A return or refund request may not be approved if:
- The return request is made after the 23-day return period.
- The returned item is missing parts or accessories originally included.
- The product has been damaged after delivery due to misuse, negligence, or improper handling.
- The item is returned in a condition that differs significantly from the condition in which it was originally shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email:
support@alsore.shop
Live Chat:
Available 24/7
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+1)
Business Address:
Alsore
18 Whickham Cl
Houghton le Spring DH4 5QP
United Kingdom