Shipping

Effective Date: August 7, 2026

Thank you for shopping with Alsore. This Shipping Policy explains how orders are processed, shipped, and delivered within the United Kingdom.

Shipping Availability

Alsore currently ships only within the United Kingdom. We do not offer international shipping at this time.

Shipping Carrier

All orders are shipped through Yodel.

Shipping Cost

We charge a flat shipping rate of £10 on all orders.

There are no additional shipping or handling charges beyond the amount shown at checkout.

Order Cut-Off Time

Orders placed before 4:20 PM (GMT+1), Monday to Friday, begin processing on the same business day.

Orders placed after 4:20 PM, on weekends, or on UK public holidays will begin processing on the next business day.

Processing Time

Orders are processed within 1–2 business days.

Processing includes order verification, preparation, packaging, and handing the shipment over to our shipping carrier.

Transit Time

After dispatch, delivery typically takes 4–5 business days.

Transit times are estimates and may vary depending on the delivery location or the shipping carrier’s operations.

Estimated Delivery Time

The estimated delivery time is 5–7 business days, including processing and transit.

Delivery times are estimates and are not guaranteed.

Tracking Information

When available, tracking information will be provided after your order has been dispatched.

Delivery Delays

Unexpected delays may occasionally occur due to circumstances outside our control, including:

Severe weather conditions
Public holidays
High shipping volumes
Carrier operational delays
Other transportation disruptions

If your order has not arrived within the estimated delivery period, please contact us and we will assist you in reviewing your shipment status.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

Alsore is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will make reasonable efforts to update your order before it enters processing.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, we recommend that you:

Check around your delivery location.
Ask household members or neighbours if they accepted the package.
Contact Yodel for additional delivery information.

If your order still cannot be located, please contact us. We will work with the shipping carrier to review the shipment where appropriate.

Order Changes and Cancellations

Orders may be cancelled or modified within 20 hours of being placed.

After this period, or once an order has entered processing or been dispatched, cancellation or modification requests may no longer be possible.

Contact Us

If you have any questions regarding shipping, please contact us.

Email:
support@alsore.shop

Live Chat:
Available 24/7

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+1)

Business Address:
Alsore
18 Whickham Cl
Houghton le Spring DH4 5QP
United Kingdom