FAQs

1. Where does Alsore ship?

Alsore currently ships only within the United Kingdom.

2. Which shipping carrier do you use?

All orders are shipped using Yodel.

3. How much does shipping cost?

We charge a flat shipping rate of £10 on all orders within the United Kingdom. There are no additional shipping or handling charges beyond the amount shown at checkout.

4. What is your order cut-off time?

Our daily order cut-off time is 4:20 PM (GMT+1), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

5. How long does order processing take?

Orders are processed within 1–2 business days before they are shipped.

6. How long does delivery take?

Estimated delivery time is 5–7 business days, including processing and transit time.

7. Can I track my order?

Yes. Tracking information will be provided after your order has been dispatched, when available.

8. Can I change or cancel my order?

Yes. You may request to change or cancel your order within 20 hours of placing it.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

9. What is your return window?

Returns may be requested within 23 days from the date your order is delivered.

10. Do you accept returns for both defective and non-defective items?

Yes. We accept returns for both defective and non-defective items, provided the return meets the conditions outlined in our Return & Refund Policy.

11. Are returned items inspected?

Yes. Every returned item is inspected after it is received.

If the returned item is found to be in a different condition from when it was originally shipped, the return or refund request may not be approved.

12. Who pays for return shipping?

Customers are responsible for return shipping costs.

If the return is required because of an error made by Alsore, we will cover the return shipping label cost.

13. Do you offer exchanges?

No. Alsore does not offer exchanges.

14. Is there a restocking fee?

No. We do not charge a restocking fee.

15. How long does it take to receive a refund?

Approved refunds are processed within 9 business days after the returned item has been received and successfully inspected.

16. What payment methods do you accept?

We accept the payment methods displayed during checkout. Available payment options may vary depending on your location or payment provider.

17. Is my payment information secure?

Payments are processed through secure payment providers. Alsore does not store your complete payment card information on its website.

18. How can I contact Alsore?

Email:
support@alsore.shop
Live Chat:
Available 24/7
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+1)
Business Address:
18 Whickham Cl
Houghton le Spring DH4 5QP
United Kingdom